Patient Information
At People First Urgent and Primary Care, we dedicate ourselves to providing patients of all ages with quick and easy access to quality healthcare. When you require primary care, our team can treat you as soon as possible. We take a hands-on approach to treatment and support you through every step of the visit. Whether you are seeking primary or urgent care, the visits can be stressful, so each team member provides compassionate and skilled care to help patients feel safe and comfortable throughout their treatment process. Here, you will find information on what to expect during your visit.
Request An Appointment
New Patients
The People First Urgent and Primary Care team welcomes new patients and the opportunity to discuss any health concerns they may have. When you visit us for the first time, we will help guide you through the process to make your experience as stress-free as possible. It is easy for new patients to start their journey toward medical care with our team. As a new patient, we will ask you to complete some initial forms, so we can better understand and treat your medical issues. New patients will also need to bring their ID and insurance card. We look forward to serving you and restoring you to your full health.
Payment Methods – Check or Cash Accepted
Welcome to
People First Urgent & Primary Care Germantown
Making an Appointment
While we are also an urgent care center, we strongly recommend making an appointment for non-emergency visits as that will greatly reduce wait time and give you more time with the doctor if you are able. Making an appointment is simple. Call 1-901-257-3077, and one of our friendly team members will gladly assist you with booking an appointment or answering any questions you may have. We ask that you call our office 24 hours in advance if you cannot keep an appointment. We will attempt to reschedule an appointment as close to the initial date as possible.
What to Expect
Upon arriving at the People First Urgent and Primary care office, you will be greeted by a friendly team member who will assist you in checking in, whether you are a regular patient or walk-in, for your visit. They will provide you with the new patient paperwork and health questionnaire. We will also need to collect your insurance information, a copy of your ID, and contact information. On subsequent visits, you need only check in at the front desk and wait to be called to the examination room. Each appointment differs, and one of our doctors will inform you of what to expect prior to your appointment, except in emergency cases.
Initial Examination
In most cases, an initial examination takes about an hour. Our experienced People First Urgent and Primary Care team will ask you questions, get to know your health habits and practices, and listen to your health concerns. We will also check your vitals and ensure everything looks and sounds right. We believe in educating patients and empowering them to make good choices to improve their overall health. One of our doctors will conduct a physical examination, address any symptoms you are currently experiencing, and make recommendations for necessary treatments.
Pain Concerns
Our patients’ comfort and trust are of the utmost importance to us. We strive to provide as much pain relief as possible while also combatting the root causes of your pain. If you are undergoing a treatment or procedure, one of our physicians will meet with you to discuss your pain tolerance and create a plan for pain management. Working together, we will treat your health concerns in a way that minimizes pain and enables you to get back on your feet.
Medical Insurance
We accept a variety of insurance providers and try our best to accommodate our patients. Please call our office at 1-901-257-3077 to check whether we take your insurance and any additional information you may be asked to bring on your first visit.
Our pricing is designed to ensure that patients are able to receive the high-quality medical care they deserve. We occasionally offer various programs, discounts, and specials that can help cover out-of-pocket costs. One of our team members can assist you in understanding your insurance plan, learning how to get coverage, changing insurance plans or providers, and learning about the various programs that assist in out-of-pocket medical expenses.
Financial Policy
People First Urgent and Primary Care strives to provide high-quality medical care to families throughout the Germantown area. We understand that all patients are different in the way they handle their finances. We will work with you to find a solution that enables you to get the medical care you need, with or without insurance. Call 1-901-257-3077 to ask about our different payment options, which may include cash, check, financing, and credit cards. We provide budget-friendly medical care that provides a solution to all of your urgent and general health needs.